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Training Students for a Blended Service Desk

Contains materials from the WAAL 2015 annual conference presentation given on April 23.

Outline

UW-Parkside Desk

Context: The Parkside Desk

A Partial Solution: Digital Worksheets

Your Turn: Training Successes and Challenges

Bibliography

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Brown, Stephanie Willen. 2008. “The Reference Interview: Theories and Practice.” http://digitalcommons.uconn.edu/libr_pubs/13.

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Epstein, Carmen. 2003. “Using Blackboard for Training and Communicating with Student Employees.” College & Undergraduate Libraries 10 (1): 21–25. doi:10.1300/J106v10n01_02.

Faix, Allison I., Margaret H. Bates, Lisa A. Hartman, Jennifer H. Hughes, Casey N. Schacher, Brooke J. Elliot, and Alexander D. Woods. 2010. “Peer Reference Redefined: New Uses for Undergraduate Students.” Reference Services Review 38 (1): 90–107. doi:10.1108/00907321011020752.

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Neuhaus, Chris. 2001. “Flexibility and Feedback: A New Approach to Ongoing Training for Reference Student Assistants.” Reference Services Review 29 (1): 53–64. doi:10.1108/00907320110366813.

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Ward, David. 2003. “Using Virtual Reference Transcripts for Staff Training.” Reference Services Review 31 (1): 46–56. doi:10.1108/00907320310460915.

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