Providing good customer service can be frustrating when you're working with a completely new system, especially if that system is not functioning as expected! Below are some strategies for dealing with the stress that moving to ALMA may cause as you're working with patrons on the front-lines.
Thanks to Jenean Hodge from UW Colleges for sharing these.
Alma Training Plans: Each campus created a plan for training their staff. If you have access to the Alma wiki, consulting training plans of campuses similar to your own is a great way to organize your training efforts.
Alma Communication Plans: Each campus is creating a plan for rolling out communication to their local patrons. If you have access to the Alma wiki, consulting communication plans of similar UW campuses is a great way to organize your communication efforts.
Directors/Supervisors need to think about how they will integrate change into STAFF GOALS. Here are some suggested phrases that could be used to get staff thinking about preparing themselves: